Ruataniwha Dye Studio
Distinctive, Traceable Hand-Dyed Yarn
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Terms & Conditions

 
 

Terms & Conditions

 

Shipping

All of our yarns are sent from our studio in Tokyo, Japan. All orders are shipped within 5 working days. The cost of shipping to various countries can be found in our shop RuataniwhaDyeStudio.etsy.com

 

Returns

We are happy to return any yarn should it not meet your expectations. Contact us within 14 days of the sale at ruataniwha.dyestudio@gmail.com to discuss your concerns. All yarn must be returned within 14 days of the sale, in the same condition it was sent and in the original packaging. Custom orders and postage costs are non-refundable.

 

Custom orders

If your are specifically after one of our shades that you don't see available in the shop, email ruataniwha.dyestudio@gmail.com and we can discuss your options. Individual custom orders don't incur additional fees; however, we don't accept returns of custom orders.

 

WHOLESALE ORDERS

We are able to offer wholesale prices on a limited number of our yarn bases. Please email ruataniwa.dyestudio@gmail.com for information.